Privacy Policy

Tracking Technologies & Cookies

ServicePeakPoint uses tracking technologies and cookies to monitor platform activity and store certain information. These tools help us enhance user experience and optimize our services. The tracking technologies we use may include:

• Cookies or Browser Cookies: Cookies are small files stored on your device. You can configure your browser to reject cookies or notify you when a cookie is being sent. Please note that disabling cookies may limit access to some platform features.
• Web Beacons: Certain sections of our service and emails may contain web beacons (also known as clear GIFs, pixel tags, or single-pixel GIFs). These enable us to track user engagement, such as the number of visitors to our website or email interactions.

Types of Cookies:

Cookies can be categorized as "Persistent" or "Session":

• Persistent Cookies: Remain stored on your device when you are offline.
• Session Cookies: Are automatically deleted when you close your browser.

Types of Cookies & Their Purpose

We use both session and persistent cookies for the following purposes:

Essential Cookies

• Type: Session Cookies
• Managed by: ServicePeakPoint
• Purpose: These cookies are necessary for core functionalities of our platform, such as identifying logged-in users and preventing fraudulent activities.

Consent Cookies

• Type: Persistent Cookies
• Managed by: ServicePeakPoint
• Purpose: These cookies remember your cookie preferences, ensuring that you do not have to provide consent every time you visit the platform.

Functional Cookies

• Type: Persistent Cookies
• Managed by: ServicePeakPoint
• Purpose: These cookies store user preferences, such as language settings or login credentials, to personalize your experience.

For more details on how we use cookies and your control options, please visit our Cookie Policy or review the cookies section in our Privacy Policy.

Use of Your Personal Data

ServicePeakPoint may use your personal data for the following purposes:

• Providing and maintaining the service: Monitoring and optimizing platform usage to ensure the best possible user experience.
• Managing your account: Handling your registration and account settings to provide access to exclusive features and services.
• Fulfilling contractual obligations: Executing agreements, such as delivering digital services, subscriptions, or promotions.
• Communicating with you: Sending updates, service-related messages, security alerts, and other important notifications via email, phone, SMS, or push notifications.
• Informing you about promotions and updates: Notifying you about new features, special offers, and relevant services unless you opt out.
• Handling support requests: Managing and resolving inquiries, feedback, or technical issues.
• Corporate transactions: Utilizing data as part of mergers, acquisitions, asset transfers, or similar business transactions.
• Other purposes: Conducting data analysis, identifying user trends, evaluating marketing effectiveness, and improving services, products, and user experience.

Sharing of Personal Data

ServicePeakPoint may share your personal data under the following circumstances:

• With service providers: We may share your data with third-party service providers who assist in monitoring, analyzing, or facilitating communication. These providers are obligated to maintain confidentiality and use the data solely for agreed purposes.
• For corporate transactions: Personal data may be shared or transferred in the event of a merger, acquisition, investment, or sale of ServicePeakPoint’s assets.
• With affiliates: We may share data with our affiliated entities, parent companies, or subsidiaries under the same privacy framework.
• With business partners: Information may be shared with partners for promotional purposes, such as offering relevant products or services.
• With other users: When you share personal information in public sections of our platform or interact with others, these details may become publicly accessible.
• With your consent: We may share personal data for other specific purposes if you explicitly agree to it.

Retention of Personal Data

ServicePeakPoint retains your personal data only for as long as necessary to fulfill the objectives outlined in this Privacy Policy. Data is stored for the following purposes:

• Compliance with legal obligations: To meet applicable laws requiring data retention for a specific period.
• Dispute resolution: Data retention allows us to address legal claims or disputes.
• Enforcing agreements: Ensuring adherence to our terms, policies, and security protocols.

Additionally, we may retain usage data for internal analytical purposes. Such data is usually stored for a shorter period, except when:

• It is necessary to enhance service security.
• It is used to improve functionality.
• Legal regulations require extended retention.

Transfer of Personal Data

ServicePeakPoint processes your personal data at its operational offices and other locations where processing activities occur. This means data may be transferred and stored outside your jurisdiction, in a region where data protection laws may differ.

By using our services and agreeing to this Privacy Policy, you consent to such data transfers.

We implement appropriate security measures to ensure that your personal data is handled safely and in accordance with this Privacy Policy. Your data will not be transferred to any entity or country unless sufficient safeguards are in place, including security protocols and compliance with data protection regulations.

Deletion of Your Personal Data

You have the right to request the deletion of your personal data collected by ServicePeakPoint or to delete certain information directly through your account settings.

To manage or remove your data, follow these steps:

• Account Management: Log in to your account (if applicable) and navigate to the "Account Settings" section, where you can update, modify, or delete your personal data.
• Contact Us: If you require additional assistance, reach out to us for help in accessing, modifying, or deleting the personal data you have provided.

Please note that in some cases, we may be required to retain certain data for legal compliance or other legitimate reasons.

Disclosure of Your Personal Data

Business Transactions

If ServicePeakPoint is involved in a merger, acquisition, or asset sale, your personal data may be transferred to the new entity. In such cases, we will notify you in advance before your data becomes subject to a different Privacy Policy.

Legal Requirements

Under certain circumstances, ServicePeakPoint may be required to disclose your personal data due to legal obligations or in response to legitimate government or legal requests, such as court orders or regulatory requirements.

Additional Legal Requirements

ServicePeakPoint may disclose your personal data in good faith if we believe such action is necessary for:

• Compliance with legal obligations: Meeting applicable laws and regulatory requirements.
• Protecting the rights or property of ServicePeakPoint: Ensuring the integrity and security of our business.
• Preventing or investigating illegal activities: Identifying and addressing potential violations of our services.
• Ensuring user and public safety: Protecting the physical security of affected individuals.
• Defending against legal claims: Protecting against possible legal liabilities.

Security of Your Personal Data

Protecting your personal data is our priority. However, please be aware that no method of data transmission over the internet or electronic storage is 100% secure. While ServicePeakPoint employs industry-standard measures to safeguard your information, we cannot guarantee absolute security.

Children’s Privacy

Our services are not intended for individuals under the age of 13. We do not knowingly collect personal data from children under 13. If you are a parent or legal guardian and believe that your child has provided us with personal data, please contact us. If we discover that we have inadvertently collected data from a child under 13 without parental consent, we will promptly remove the information from our records.

In regions where parental consent is required for data processing, we will ensure that proper authorization is obtained before collecting any data.

Links to Other Websites

Our services may contain links to third-party websites. If you click on a third-party link, you will be directed to their site. We strongly advise you to review the Privacy Policy of every website you visit.

ServicePeakPoint is not responsible for the content, privacy policies, or practices of any third-party websites or services. Exercise caution when interacting with external sites.

Changes to the Privacy Policy

ServicePeakPoint may update this Privacy Policy from time to time. Any changes will be communicated by posting the revised Privacy Policy on this page.

We will also notify you of significant updates via email and/or a prominent notice on our website before the changes take effect. The "Last Updated" date at the top of this Privacy Policy will be modified accordingly.

We recommend that you periodically review this page to stay informed about the latest updates. Changes to this Privacy Policy take effect immediately upon being published on this page.

Contact Us

If you have any questions regarding this Privacy Policy, please feel free to contact us via the following methods:

• Email: [email protected]
• Website: https://servicepeakpoint.com/contact
• Phone: +54 351 6789 4321